Hi. Yes — all sorts of unexpected troubles — but I’m back.

I want to begin by letting you know that since my initial foray into this subject (Is Honest Marketing An Oxymoron?), I’ve done a lot of listening, a lot of reading and a fair bit of thinking. And I believe I’ve not only reminded myself of some various understandings I’d nearly forgotten, but have become aware of a few new nuances as well.

Now, with your permission, I’d like to share some of it with you.

So let’s dive right in:

What is all this outcry about a lack of honesty in internet marketing anyway? What’s it about? Why do so many marketers say they are being honest while so many consumers say they are not? Are internet marketers simply crooks? Are consumers simply whiners with unrealistic expectations?

Well, there’s no doubt in my mind that the above posits explain some of it, i.e., some marketers are crooks and some consumers are never satisfied. But as I suggested in a recent post, maybe honesty per se isn’t what the complaints are really all about.

Hopefully I established to your satisfaction in my ‘Dream On‘ post that what people actually buy is a feeling, not a product or service. So if you accept that that is true, then what is it about selling a feeling that can be construed as honest or dishonest?

But wait, rather than address that question directly, let me encourage you to draw your own conclusion as I meander toward some understandings that I hope all, or most, of us can agree on.

Let me begin by establishing a few facts:

First fact — we are all marketers. It’s true. Pretty much every person on the planet is a marketer in one sense or another. When you flirt, you are marketing yourself. When you go out on a first date, when you go on a job interview, when you ask someone to marry you, even when you try to convince someone else that your religious beliefs are where it’s really at — in one sense or another, that is all marketing.

In all cases you are promoting something. You’re promoting yourself or your sex appeal or your personality or your skills and can-do attitude, or maybe even what you consider to be the ultimate cosmic truth.

And in all cases, are you convinced you are being 100% honest?

When you flirt, do you make sure the person you’re flirting with knows that sometimes you can be a clueless klutz?

When you go out on a first date, do you make sure the person you’re dating knows your last relationship ended badly because you got a little too selfish? Or because you exhibited very poor judgment by letting yourself get into a wrong-for-you relationship in the first place?

And when you go on a job interview, do you tell the interviewer about all the things you can’t do well and have failed at?

And how about we just wisely omit any queries regarding the marriage and religious examples for now… ?

The point is, unless you’re a very unusual and socially dysfunctional person, I would guess the answer to all of the above questions (or some similar set of questions in the same spirit that would be more appropriate to you) is “No,” and if that’s the case, are you still convinced you are being 100% honest?

Hmm…

Okay, then, second fact — we’re all dishonest marketers…

Whoa!, now wait a second, sometimes our behavior is designed to spare the feelings of others or to avoid conflict or avoid doing harm to others or ourselves, and after all we’re just “putting our best foot forward” and … even for the sticklers, isn’t it a little much to find fault with that? And besides, there’s a big difference between being dishonest and withholding certain information, right?

Well, yes and no. It does depend on the context. How integral is the information? Does the information you are withholding better define what you are marketing than the information you are disclosing? Or another way to put it, in terms of flirting: are you a clueless klutz 2% of the time or 98% of the time?

If it’s 98% of the time, that is integral information, my friend (if you’ve ever been on a date with someone who is a clueless klutz 98% of the time, you know this!), and if you are withholding that kind of information, you are not marketing with very much integrity. Ah, but if it’s only 2%, well I think we might just let that go… that is, as long as you’re cool and slinky and sexy the rest of the time…

;*)

So what I’m getting at — what I said before, is that honest marketing may actually be the wrong terminology; what customers want is marketing with integrity.

So what does that mean, exactly?

Is my meandering starting to make sense?

If you think so, then this is one of the distinctions, or tenets if you will, of marketing with integrity: consumers — all of us really — expect the promotional information divulged about a product or service to better define that product or service, by far, than any information that is not being divulged.

But that’s just one of the distinctions.

As I see it, there are actually four basic distinctions that define marketing with integrity:

• you have made a sincere attempt to inform yourself about the product or service before recommending and promoting it;

• what is revealed in your promotional material is essentially true to the best of your knowledge;

• what is being said in your promotions (already mentioned) better defines the product or service, by far, than what is not being said;

• you are, in good faith and to the best of your understanding, promoting to your customers only those products and services you know to be appropriate to their needs.

Customers really are not expecting some rigid, pedantic standard of honesty; well, most of them aren’t. You are after all trying to sell something, and customers know this and even, on some level, want to be sold. Nevertheless, if you want to build a reputation for being “honest” — or better, being a marketer with integrity — the bar is still fairly high.

What most of your customers really want is to know that a), you actually know what you are selling; b), you are being essentially truthful about what you know; c), you are not withholding vital, game-changing information that they, as potential buyers, need to know to make an appropriate decision; and d), you are not using your selling skills and strategies to sell them trash or something completely inappropriate to their needs.

Most of this is completely within your ability and under your control, so much of it is really up to you. It takes some effort and can be time- and energy-consuming sometimes, but you want to do this work to build your reputation and be of real service to your customers. It is what anyone who is in this or any other business for the long term should be trying to do.

So… let’s assume we all want that reputation, and so we can and do inform ourselves about the products and services we’re selling, and we do speak the essential truth that best defines those products and services, and we don’t sell trash…

(I hope I am correct in assuming no one who has read this far wants to sell trash. I will assume this as my conviction is that most of those guys wouldn’t take the time to read a post of this length, and certainly not on this subject.)

So… inform self, speak essential truth that best defines, and no trash… But wait, that still leaves the inappropriate-to-their-needs portion, and that is a tall order.

How do you know that what you are selling is appropriate to any particular customer’s needs? Well, you really don’t. To some extent, you can try to get to know your customers, but it’s unlikely you can get to know them all — especially as an internet marketer.

So as internet marketers, since it is impossible to know what all our customers’ needs are, we’re all doomed to sell with a deficient degree of integrity even if we’d prefer to do better, right?

Right. Er, no. Not right. Not exactly.

There are some essential things we all can do — even as internet marketers with massive lists — to establish and maintain a high degree of integrity in our marketing practices.

I’ll talk about some of them in my next post.

I also hope to talk about why it is all important that you understand these distinctions and why there has never been a better time to understand them than now.

Thank you for your attention, and I hope you’ll consider signing up to my list before you go.

To your success!,
Richard D. Farley

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